Sri Lankan Airlines
4 Weeks
The company was in the process of undertaking a series of process automation. This was done with a view of modernizing the airlines day to day operations, and to increase productivity. Making the emergency response procedures available through a mobile application, was one of these initiatives.
Give employees access to vital information as and when they need; without having to refer manuals, improve response rates and reduce errors
Unlike printed manuals the app is easy to update; therefore all staff will have access to up-to-date information
Manuals have to be reprinted on a regular basis even if minor procedural changes are made; the app will help Sri Lankan airlines in driving down printing costs
With ground staff having instant access to safety information it will improve responses times and procedures in the event of an emergency scenario
Previously the emergency response procedures including, guides and checklists were maintained across a set of separate documents that were provided to the relevant personnel. Accessing these documents during the case of an emergency was difficult, especially due to personnel being constantly on the move. Keeping the documentation up to date was also an arduous and expensive task that the company had to undertake from time to time.
Working closely together with Sri Lankan Airlines Emergency response, IT, and flight operations teams, Encyte developed a mobile application for the Android and iOS platforms. The app outlined the tasks and responsibilities of the relevant personnel and also outlined the checklists they were to abide by. In an emergency situation, users could go through these lists and mark off the actions that they have undertaken thus far. The record of their actions is stored locally on their mobile devices and this information could be used at a later occasion to determine the effectiveness of a certain individual’s response and how it could be improved in the future.
In addition to these features, the app also contained an emergency response contacts directory, which contained the up-to-date contact details of all the applicable personnel. This ensures that all personnel has access to these contact details immediately in case the need arises. Users can either search contact using the search function or browse contacts by the department in order to locate the contact they need. This adds an extra level of convenience and speed which will be vital in an emergency scenario.
I have had the opportunity of working together with Encyte on the implementation of an Emergency Response Procedures (ERP), mobile app solution for Sri Lankan Airlines. They developed a simple, yet robust solution, that placed a lot of emphasis on the user’s perspective (UI and UX).
Taking a significant effort to understand our exact business requirement, they tailored a solution that addressed all the issues we were seeking to mitigate. Most importantly their highly competent team was able to deliver the solution in a timely manner. It was really easy working with the guys from Encyte and I would recommend them to any other organization.
IT Business Systems Manager
